Iqbal Khandwalla

Managed accurate and timely medical deliveries, ensuring patient satisfaction and strict adherence to confidentiality standards.

• Ensured accurate and timely delivery of medical supplies, maintaining 100% adherence to strict confidentiality and safety protocols.
• Managed detailed documentation for all delivery transactions, ensuring precise record-keeping and compliance with regulatory standards.
• Fostered professional and empathetic communication with patients and healthcare staff, enhancing service quality and trust in every interaction.

Orchestrated efficient front desk operations in a fast-paced medical setting, enhancing patient experience and administrative efficiency.

• Provided fast and friendly check-in services for patients in a high-volume setting, significantly improving patient flow and satisfaction.
• Handled all patient payments, meticulously maintained confidential records, and resolved diverse customer concerns with a 95% resolution rate.
• Managed and mentored the front desk team, optimizing operational efficiency and upholding high standards of professionalism and patient care.

Efficiently delivered customer orders while maintaining vehicle standards and fostering positive customer interactions.

• Completed an average of 15-20 customer deliveries daily, consistently meeting tight deadlines and optimizing routing for efficiency.
• Maintained a meticulously clean and well-organized vehicle, ensuring safe and professional transport of goods.
• Cultivated positive customer interactions, resulting in consistent 5-star ratings and enhanced service reputation.

A top-performing retail associate and manager, consistently exceeding sales goals and driving customer satisfaction.

• Consistently exceeded individual and team sales targets by an average of 15-20%, earning prestigious Verizon Wireless President's Cabinet (2012) and multiple Winner's Circle recognitions (2007–2009, 2011–2012).
• Managed end-to-end customer transactions, returns, and complex support issues, resolving over 90% of inquiries on first contact.
• Trained and onboarded new retail associates, improving team productivity by 10% and ensuring adherence to sales and customer service best practices.
• Optimized inventory management and merchandising strategies, reducing stock discrepancies by 20% and enhancing store presentation.

Recognized as a top-tier performer for exceptional sales achievements and contributions within the national Verizon Wireless network.

Awarded multiple times (2007–2009, 2011–2012) for consistently exceeding sales targets and demonstrating outstanding performance as a top sales representative.

Acknowledged as the leading sales representative within the Houston Gulf-Coast Region for achieving superior sales results.