Iqbal Khandwalla
Retail & Customer Service Professional
Sugar Land, US.About
Highly reliable and customer-focused professional with over 10 years of experience in fast-paced retail, hospitality, and logistics environments. Proven expertise in high-volume cash handling, efficient POS operations, and delivering exceptional service, consistently exceeding sales targets. Eager to leverage strong multitasking and problem-solving skills to contribute immediately as a Seasonal Cashier at Buc-ee's.
Work
Diligent / Kelsey Pharmacy
|Medical Courier
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Summary
Managed accurate and timely medical deliveries, ensuring patient satisfaction and strict adherence to confidentiality standards.
Highlights
Ensured accurate and timely delivery of medical supplies, maintaining 100% adherence to strict confidentiality and safety protocols.
Managed detailed documentation for all delivery transactions, ensuring precise record-keeping and compliance with regulatory standards.
Fostered professional and empathetic communication with patients and healthcare staff, enhancing service quality and trust in every interaction.
Sky MRI
|Front Desk Manager
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Summary
Orchestrated efficient front desk operations in a fast-paced medical setting, enhancing patient experience and administrative efficiency.
Highlights
Provided fast and friendly check-in services for patients in a high-volume setting, significantly improving patient flow and satisfaction.
Handled all patient payments, meticulously maintained confidential records, and resolved diverse customer concerns with a 95% resolution rate.
Managed and mentored the front desk team, optimizing operational efficiency and upholding high standards of professionalism and patient care.
Uber / Self-Employed
|Delivery Driver
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Summary
Efficiently delivered customer orders while maintaining vehicle standards and fostering positive customer interactions.
Highlights
Completed an average of 15-20 customer deliveries daily, consistently meeting tight deadlines and optimizing routing for efficiency.
Maintained a meticulously clean and well-organized vehicle, ensuring safe and professional transport of goods.
Cultivated positive customer interactions, resulting in consistent 5-star ratings and enhanced service reputation.
Verizon Wireless
|Assistant Manager / Senior Sales Rep / Retail Associate
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Summary
A top-performing retail associate and manager, consistently exceeding sales goals and driving customer satisfaction.
Highlights
Consistently exceeded individual and team sales targets by an average of 15-20%, earning prestigious Verizon Wireless President's Cabinet (2012) and multiple Winner's Circle recognitions (2007–2009, 2011–2012).
Managed end-to-end customer transactions, returns, and complex support issues, resolving over 90% of inquiries on first contact.
Trained and onboarded new retail associates, improving team productivity by 10% and ensuring adherence to sales and customer service best practices.
Optimized inventory management and merchandising strategies, reducing stock discrepancies by 20% and enhancing store presentation.
Awards
Verizon Wireless President's Cabinet Member
Awarded By
Verizon Wireless
Recognized as a top-tier performer for exceptional sales achievements and contributions within the national Verizon Wireless network.
Winner's Circle Recognition
Awarded By
Verizon Wireless
Awarded multiple times (2007–2009, 2011–2012) for consistently exceeding sales targets and demonstrating outstanding performance as a top sales representative.
Top Sales Representative, Houston Gulf-Coast Region
Awarded By
Verizon Wireless
Acknowledged as the leading sales representative within the Houston Gulf-Coast Region for achieving superior sales results.
Skills
Retail Operations
Point of Sale (POS) Systems, Cash Handling, Drawer Balancing, Inventory Management, Merchandising, Stock Rotation.
Customer Service
Customer Support, Complaint Resolution, Client Relations, Service Excellence, Patient Communication.
Operational Efficiency
Multitasking, High-Traffic Environments, Process Improvement, Record Keeping, Time Management, Logistics Coordination.
Leadership & Training
Team Leadership, Employee Training, Performance Coaching, Professional Development.
Soft Skills
Reliability, Punctuality, Professionalism, Problem-Solving, Organizational Skills, Confidentiality, Adaptability, Flexible Schedule, Weekend & Holiday Availability.